Return and Refund Policy

General policy

Downloadable merchandise purchased from ikc.global/shop/ is not eligible for return or refund. Please verify your order carefully before submitting it. We are unable to offer a refund for change of mind.
If an eBook does not perform as described, please contact us through the website. For re-downloading in the event that an eBook becomes corrupted or requires replacement during the downloading process, please contact us through the website.

eCourses policy

For eCourses, we are happy to issue a refund if we receive your request within seven days of the date of purchase. However, a 10-euro fee for processing will be deducted from your refund. Please verify your order carefully before submitting it. To request a refund, please use the contact information provided on this website. The Student manual for Anatomy & Physiology classes is a downloadable resource. If you need a printed copy, please order it on the website.