Downloadable merchandise purchased from ikc.global/shop/ is not eligible for return or refund. Please verify your order carefully before submitting it. We are unable to offer a refund for change of mind.
If an eBook does not perform as described, please contact us through the website. For re-downloading in the event that an eBook becomes corrupted or requires replacement during the downloading process, please contact us through the website.
For eCourses, we are happy to issue a refund if we receive your request within seven days of the date of purchase. However, a 10-euro fee for processing will be deducted from your refund. Please verify your order carefully before submitting it. To request a refund, please use the contact information provided on this website. The Student manual for Anatomy & Physiology classes is a downloadable resource. If you need a printed copy, please order it on the website.